Telecoms

BT and Ofcom agree deal to legally separate Openreach

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BT and Ofcom have reached agreement on a long-term regulatory settlement that will see Openreach become a distinct, legally separate company with its own Board within the BT Group. The agreement is based upon voluntary commitments submitted by BT that the regulator has said meet its competition concerns. Once the agreement is implemented around 32,000 employees will transfer to the new Openreach Limited following TUPE consultation, and once pension arrangements are in place. Openreach Limited will have its own branding, which will not feature the BT logo. The Openreach CEO will report to the Openreach Chairman with accountability to the BT Group Chief Executive with regards to certain legal and fiduciary duties that are consistent with BT's responsibilities as a listed company. Gavin Patterson, BT Chief Executive, said: "I believe this agreement will serve the long-term interests of millions of UK households, businesses and service providers that rely on our infrastructure. It will also end a period of uncertainty for our people and support further investment in the UK's digital infrastructure. "This has been a long and challenging review where we have been balancing a number of competing interests. We have listened to criticism of our business and as a result are willing to make fundamental changes to the way Openreach will work in the future." The transfer of around 32,000 employees, under TUPE regulations, will be one of the largest such transfers in UK corporate history. It will take place once the agreement has been implemented and pension arrangements are in place for these employees. Under the agreement, Openreach will manage and operate its assets and trading but ownership of those assets and trading will remain with BT. The agreement builds on changes that BT has already made to the governance of Openreach in recent months. These include the [...]

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EE shows off helium balloon mobile masts

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Mobile phone provider EE has demonstrated helium balloons and drones that could provide 4G mobile coverage following damage to existing infrastructure.   The devices are fitted with small mobile sites that include a base station and an antenna. They could also be used to connect remote parts of the UK where coverage is thin. EE said it planned to deploy such a network in a UK rural area this year. The drones can stay airborne for up to an hour at a time and the "helikite" balloons for several weeks as they have a tethered power source. The drone was designed to give short-term targeted coverage to aid search and rescue situations, EE said. "Innovation is essential for us to go further than we've ever gone, and deliver a network that's more reliable than ever before," said EE chief executive Marc Allera. "Rural parts of the UK provide more challenges to mobile coverage than anywhere else, so we have to work harder there - developing these technologies will ultimately help our customers, even in the most hard to reach areas." It was the first time this had been tried out in the UK, said Kester Mann, analyst at CCS Insight. "Everyone immediately thinks of disruptive players like Facebook and Google when it come to things like balloon-based networks. The traditional networks need to step up so they don't get left behind," he told the BBC. Google is developing a network of huge balloons to provide connectivity to rural areas around the world, known as Project Loon. Last month the tech giant confirmed it had closed its internet drone project, Titan, which was designed to bring the internet to remote rural areas. Facebook's Project Aquila involves building solar-powered aircraft which will fly for months at a time above remote places, beaming [...]

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KCOM appoints Offord as new Enterprise Sales Director

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Phil Offord has joined KCOM as Enterprise Sales Director, bringing over 15 years of international business experience from across Europe and the US. He reports to Executive Vice Principal Stephen Long and will be responsible for the direction, development and management of the sales organisation. Long said: "Our sales team is focused on helping organisations to deliver their overall customer experience rather than just new technology. Phil's vision for the development and evolution of an enterprise sales function that listens more than it talks is a perfect fit for us." Offord added: "Companies are looking for partners that are large enough to make the difference but small enough to be agile and KCOM fits that need." He joins KCOM from CORETX (previously Selection Services and C4L) where he served as Group Sales & Marketing Director for over two years. Prior to this role he served as Sales and Marketing Director for Logicalis UK.

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Voiceflex set to launch FCA compliant SIP call recording

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Responding to demand from partners Voiceflex is gearing up to launch FCA compliant SIP call recording and storage on March 1st. "Due to the large number of channels we support across multiple data centres, the conventional recording equipment wasn't man enough for the job," said Paul Taylor, Sales Director. Taylor also noted that call recording has become a de facto must-have within many sectors, a requirement that has been triggered by what he described as a prevailing 'culture of blame'. "Employees and customers need protection," added Taylor. "The only way to protect verbal communication is via call recording." Voiceflex's SIP trunk call recording solution is hosted in the cloud and offers free set-up with no fixed monthly commitment. Customers pay only for why they use, and they have the option of deleting recordings and downloading them to be stored locally. "Our call recording application is designed for partners selling cloud or on premise-based telephony to businesses wanting to record both incoming as well as outgoing SIP calls," added Taylor.

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Avaya appoints Denk as Worldwide Channel Leader

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Avaya has named Walter Denk as Worldwide Channel Leader responsible for creating and executing the partner strategy and leading revenue growth through the channel, which is comprised of more than 7,000 partners around the globe. Denk moves into the new role from his previous position as vice president of Avaya Germany's Small and Medium Business Group. Prior to Avaya, Denk held positions in Sales and Marketing at a number of global technology companies, including Deutsche Telekom, IBM and PricewaterhouseCoopers.

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Vodafone UK gives key partners Total Communications Status

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Vodafone UK has raised the profile of its top partners by hand picking an elite group and giving them Total Communications Status, its first round of top draw accreditations under its new partner programme. The selected companies include Boosh 365, CCS MPW, Comm-Tech Voice & Data, Connected Telecom, DRC, Excalibur Communications, Pescado, PMGC Technology Group, Pure Business Services, Olive Communications, Onecom, Redsquid Communications, Trinsic and Vohkus. Phil Mottram, Enterprise Director of Vodafone UK, said: "Over 100 Partners have achieved new Status accreditation in the first phase of our programme, which has been designed to specifically recognise capabilities and specialisms." Pictured: Vodafone UK's elite grouping, with Phil Mottram (front centre).

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BT combats fraud with Tollring’s Credit and Fraud Management System

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BT has gone live with Tollring's new real-time Credit and Fraud Management System (CFMS) on its Wholesale Hosted Centrex (WHC) platform. The cloud-based CFMS has been delivered in BT Wholesale's data centre to provide real-time fraud detection and protection of the hosted platform. The CFMS monitors call trends, implements rules and triggers alerts to protect resellers' and their customers from illegal usage and ‘bill shock'; and the credit management element of the solution constrains legitimate spend in order to manage ‘risky' customers. Fraud and credit management is a powerful combination. Each call must pass through four rigorous gates including a risk register of continents, countries and regions, a blacklisted destinations register, followed by rule profiling before adhering to spend limits. Live dashboards, reports and notifications keep BT informed in real-time, enabling fraudulent calls to be terminated and destinations blocked to prevent further fraud from happening. Dave Axam, Director Hosted Communications at BT Wholesale, describes fraud as one of the key challenges in the marketplace. He said: "We are seeing that fraudsters are becoming increasingly astute, making more frequent, smaller hits, which render the ‘capping' approach insufficient in the battle against fraud. "So BT is taking a completely different approach by looking at the analytical capabilities within the network, customer data and trends, and taking a proactive stance by anticipating what might happen. "We believe Intelligent analytics is the only way to stop the next type of fraud. By embedding Tollring's intelligence and analytics tools into the network for hosted communications, we are providing our partners and their customers with a whole new level of security." Tony Martino, Managing Director of Tollring, added: "We have taken major steps to tackle the key issues of fraud and credit management in cloud telephony. We believe that the adoption of this new product provides [...]

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Colt pledges to deliver €500m investment in three year expansion plan

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Colt Technology Services has marked its 25th year in business with the delivery of a three year growth plan aimed at network expansion and a move to greater customer centricity. The company will invest more than €500m throughout the project, with a €200m spending plan set for 2017. Colt reported strong top line growth in 2016 and a new executive leadership team has pledged to continue this trend having implemented a strategic and cultural shift in the organisation. Colt's operations have been segmented into the core areas of innovation, the Colt IQ Network and improving the customer experience. There has also been an increase in investment in sales and marketing. To help deliver the increased network capacity and reach, Colt has appointed a new Chief Commercial Officer, Tom Regent. The company will hire hundreds more staff to support customers. CEO Carl Grivner (pictured) said: "We are fortunate to not have many of the distractions of our peers, such as wireless, consumer and content. "This means we can focus on building an intelligent network to meet the businesses requirements of today's demanding enterprises. "In fact, we believe our customers, and indeed all our competitors' customers, should be more demanding of the industry. We are up for the challenge and we are confident we will deliver." Grivner added that investing in the Colt IQ Network is vital. It currently spans 24,500 buildings and 700 data centres, and serves, in the main, enterprises with an increasingly global reach while retaining a local presence. Colt's investment this year will triple the number of sites across the Colt IQ Network capable of providing 100G enabled Ethernet and IP connectivity, and optical services up to 9.6Tbps capacity per site. According to Grivner the customer experience matters now more than ever. So Colt will roll out On [...]

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Ofcom Confirm NO Openreach Split from BT, But Big Change is Coming

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The telecoms regulator has today published its preliminary proposals as part of a major Strategic Review of the United Kingdom’s Digital Communications market, but the big news is they’ve decided NOT to completely split BT from its national broadband and phone network (Openreach). Openreach was setup a decade ago after Ofcom’s original review in 2005, which among other things forced BT to open part of their network to competition (“functional separation“) and introduced Local Loop Unbundling (i.e. allowing rival ISPs to install their own kit in BT’s telephone exchanges, giving them more control over ADSL broadband and phone). Since then the market has evolved and the new “fibre broadband” (FTTC) services don’t offer the same kind of control or price flexibility as the older LLU ADSL solutions. Meanwhile many of BT’s rivals feel as if the operator still has too much control over Openreach and aren’t investing enough in their infrastructure, which they claim has damaged competition and performance. By comparison BT say they’ve invested billions into the national infrastructure, are delivering a good level of service (i.e. meeting Ofcom’s targets) and claim that their rivals seek a free ride off the back of all their hard work. BT has also warned that splitting Openreach could damage their plans to invest in future “ultrafast” G.fast broadband upgrades and the 10Mbps USO (details). Furthermore there were also fears about the risk from a protracted legal battle, concerns over how BT’s huge pension deficit and group debt would be split and uncertainty over who would provide Openreach’s future investment. On the other hand BT’s rivals believe that an independent Openreach could have fostered investment into superior FTTH/P technology and made the market more open and fair for everybody. Ofcom’s job in all this was to navigate the maze of conflicting claims and [...]

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BT Pledge Over GBP1bn to Boost UK Broadband, But is it New Money

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The CEO of BT Group, Gavin Patterson, has made a final plea ahead of tomorrow’s Strategic Review outcome and informed the Mobile World Congress event in Barcelona (Spain) that he would “significantly” increase investment (£1bn+) in order to further improve national broadband connectivity. Reports at the weekend suggested that Ofcom would not move to separate BT (here) from control of their national UK phone and broadband network (Openreach), although they might keep that option on the table. Never the less Patterson cannot afford to trust in leaks to the media, not least because BT will officially learn of its fate at the same time as everybody else.. tomorrow. Gavin Patterson said: “There’s a significant investment that we are ready to make now in the next generation of technology, more Fibre-to-the-Premise [FTTP], G.fast (and) Fibre-to-the-Cabinet [FTTC] … That’s a big decision, we are ready to make it if we get some regulatory certainty coming out of the Ofcom review. Openreach is the only national player and it is very heavily regulated. We believe having Openreach as a unit within the BT group is good for investment and for research and development, and insures you get a national service at competitive prices. If it’s ever separated, would you see the same investments being made? I very much doubt you would.” According to a related report on the FT, that “significant” investment would see BT spend £1 billion+on improving UK broadband connectivity. But the commitment lacks key information, such as whether or not this actually reflects an existing pledge or even if it has separated out Capex (capital expenditure) from Opex (operating expenditure). Readers may recall that BT made a big commitment last September towards improving national broadband connectivity (here) and the bulk of that is focused on their G.fast deployment. BT intends [...]

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