Services Down

Reports are coming in of sporadic problems with gaining access to BT’s websites and also an apparent nationwide fault affecting broadband connectivity on their network, which at the present time does not appear to be hitting TalkTalk or Sky Broadband’s unbundled lines. According to a status update from AAISP, “BT have a major problem at the moment and lines which log off are unable to log back in again. Our TalkTalkservices are unaffected, and lines which stay online are unaffected. This looks to be a country wide problem affecting many ISPs.” A large number of UK ISPs that use BT’s services (e.g. BTWholesale) appear to be affected by the issue, which began at around 2 – 3pm. Sorry if your are experiencing network problems. Engineers are on site now. We will keep you updated. — BT (@BTCare) February 2, 2016 The hashtag #BTDown on Twitter is starting to trend and the advice right now is that if you’re connected then don’t reboot your router as you may struggle to reconnect. UPDATE 3:52pm Apparently the problems are also extending to the systems that ISPs use to interface with BT via Openreach / Wholesale, such as diagnostic services. We also note that BT.com is working (partly), but their Service Status page for consumer broadband is not. It’s a very unusual problem. UPDATE 4:03pm Anybody expecting an Openreach engineer to visit today may see delays (more so than usual) because even BT’s engineers are being affected by some of the system outages. UPDATE 4:06pm Services that make use of Vodafone’s unbundled broadband lines are also unaffected by this problem, much like Sky and TT. UPDATE 4:16pm Some consumers who managed to reach BT’s customer support have been told that the ETA for a fix is around 4 hours, which suggests that they know [...]