business

BT and Ofcom agree deal to legally separate Openreach

By |News|

BT and Ofcom have reached agreement on a long-term regulatory settlement that will see Openreach become a distinct, legally separate company with its own Board within the BT Group. The agreement is based upon voluntary commitments submitted by BT that the regulator has said meet its competition concerns. Once the agreement is implemented around 32,000 employees will transfer to the new Openreach Limited following TUPE consultation, and once pension arrangements are in place. Openreach Limited will have its own branding, which will not feature the BT logo. The Openreach CEO will report to the Openreach Chairman with accountability to the BT Group Chief Executive with regards to certain legal and fiduciary duties that are consistent with BT's responsibilities as a listed company. Gavin Patterson, BT Chief Executive, said: "I believe this agreement will serve the long-term interests of millions of UK households, businesses and service providers that rely on our infrastructure. It will also end a period of uncertainty for our people and support further investment in the UK's digital infrastructure. "This has been a long and challenging review where we have been balancing a number of competing interests. We have listened to criticism of our business and as a result are willing to make fundamental changes to the way Openreach will work in the future." The transfer of around 32,000 employees, under TUPE regulations, will be one of the largest such transfers in UK corporate history. It will take place once the agreement has been implemented and pension arrangements are in place for these employees. Under the agreement, Openreach will manage and operate its assets and trading but ownership of those assets and trading will remain with BT. The agreement builds on changes that BT has already made to the governance of Openreach in recent months. These include the [...]

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KCOM appoints Offord as new Enterprise Sales Director

By |News|

Phil Offord has joined KCOM as Enterprise Sales Director, bringing over 15 years of international business experience from across Europe and the US. He reports to Executive Vice Principal Stephen Long and will be responsible for the direction, development and management of the sales organisation. Long said: "Our sales team is focused on helping organisations to deliver their overall customer experience rather than just new technology. Phil's vision for the development and evolution of an enterprise sales function that listens more than it talks is a perfect fit for us." Offord added: "Companies are looking for partners that are large enough to make the difference but small enough to be agile and KCOM fits that need." He joins KCOM from CORETX (previously Selection Services and C4L) where he served as Group Sales & Marketing Director for over two years. Prior to this role he served as Sales and Marketing Director for Logicalis UK.

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Voiceflex set to launch FCA compliant SIP call recording

By |News|

Responding to demand from partners Voiceflex is gearing up to launch FCA compliant SIP call recording and storage on March 1st. "Due to the large number of channels we support across multiple data centres, the conventional recording equipment wasn't man enough for the job," said Paul Taylor, Sales Director. Taylor also noted that call recording has become a de facto must-have within many sectors, a requirement that has been triggered by what he described as a prevailing 'culture of blame'. "Employees and customers need protection," added Taylor. "The only way to protect verbal communication is via call recording." Voiceflex's SIP trunk call recording solution is hosted in the cloud and offers free set-up with no fixed monthly commitment. Customers pay only for why they use, and they have the option of deleting recordings and downloading them to be stored locally. "Our call recording application is designed for partners selling cloud or on premise-based telephony to businesses wanting to record both incoming as well as outgoing SIP calls," added Taylor.

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Avaya appoints Denk as Worldwide Channel Leader

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Avaya has named Walter Denk as Worldwide Channel Leader responsible for creating and executing the partner strategy and leading revenue growth through the channel, which is comprised of more than 7,000 partners around the globe. Denk moves into the new role from his previous position as vice president of Avaya Germany's Small and Medium Business Group. Prior to Avaya, Denk held positions in Sales and Marketing at a number of global technology companies, including Deutsche Telekom, IBM and PricewaterhouseCoopers.

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BT combats fraud with Tollring’s Credit and Fraud Management System

By |News|

BT has gone live with Tollring's new real-time Credit and Fraud Management System (CFMS) on its Wholesale Hosted Centrex (WHC) platform. The cloud-based CFMS has been delivered in BT Wholesale's data centre to provide real-time fraud detection and protection of the hosted platform. The CFMS monitors call trends, implements rules and triggers alerts to protect resellers' and their customers from illegal usage and ‘bill shock'; and the credit management element of the solution constrains legitimate spend in order to manage ‘risky' customers. Fraud and credit management is a powerful combination. Each call must pass through four rigorous gates including a risk register of continents, countries and regions, a blacklisted destinations register, followed by rule profiling before adhering to spend limits. Live dashboards, reports and notifications keep BT informed in real-time, enabling fraudulent calls to be terminated and destinations blocked to prevent further fraud from happening. Dave Axam, Director Hosted Communications at BT Wholesale, describes fraud as one of the key challenges in the marketplace. He said: "We are seeing that fraudsters are becoming increasingly astute, making more frequent, smaller hits, which render the ‘capping' approach insufficient in the battle against fraud. "So BT is taking a completely different approach by looking at the analytical capabilities within the network, customer data and trends, and taking a proactive stance by anticipating what might happen. "We believe Intelligent analytics is the only way to stop the next type of fraud. By embedding Tollring's intelligence and analytics tools into the network for hosted communications, we are providing our partners and their customers with a whole new level of security." Tony Martino, Managing Director of Tollring, added: "We have taken major steps to tackle the key issues of fraud and credit management in cloud telephony. We believe that the adoption of this new product provides [...]

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Ofcom Confirm NO Openreach Split from BT, But Big Change is Coming

By |News|

The telecoms regulator has today published its preliminary proposals as part of a major Strategic Review of the United Kingdom’s Digital Communications market, but the big news is they’ve decided NOT to completely split BT from its national broadband and phone network (Openreach). Openreach was setup a decade ago after Ofcom’s original review in 2005, which among other things forced BT to open part of their network to competition (“functional separation“) and introduced Local Loop Unbundling (i.e. allowing rival ISPs to install their own kit in BT’s telephone exchanges, giving them more control over ADSL broadband and phone). Since then the market has evolved and the new “fibre broadband” (FTTC) services don’t offer the same kind of control or price flexibility as the older LLU ADSL solutions. Meanwhile many of BT’s rivals feel as if the operator still has too much control over Openreach and aren’t investing enough in their infrastructure, which they claim has damaged competition and performance. By comparison BT say they’ve invested billions into the national infrastructure, are delivering a good level of service (i.e. meeting Ofcom’s targets) and claim that their rivals seek a free ride off the back of all their hard work. BT has also warned that splitting Openreach could damage their plans to invest in future “ultrafast” G.fast broadband upgrades and the 10Mbps USO (details). Furthermore there were also fears about the risk from a protracted legal battle, concerns over how BT’s huge pension deficit and group debt would be split and uncertainty over who would provide Openreach’s future investment. On the other hand BT’s rivals believe that an independent Openreach could have fostered investment into superior FTTH/P technology and made the market more open and fair for everybody. Ofcom’s job in all this was to navigate the maze of conflicting claims and [...]

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BT Pledge Over GBP1bn to Boost UK Broadband, But is it New Money

By |News|

The CEO of BT Group, Gavin Patterson, has made a final plea ahead of tomorrow’s Strategic Review outcome and informed the Mobile World Congress event in Barcelona (Spain) that he would “significantly” increase investment (£1bn+) in order to further improve national broadband connectivity. Reports at the weekend suggested that Ofcom would not move to separate BT (here) from control of their national UK phone and broadband network (Openreach), although they might keep that option on the table. Never the less Patterson cannot afford to trust in leaks to the media, not least because BT will officially learn of its fate at the same time as everybody else.. tomorrow. Gavin Patterson said: “There’s a significant investment that we are ready to make now in the next generation of technology, more Fibre-to-the-Premise [FTTP], G.fast (and) Fibre-to-the-Cabinet [FTTC] … That’s a big decision, we are ready to make it if we get some regulatory certainty coming out of the Ofcom review. Openreach is the only national player and it is very heavily regulated. We believe having Openreach as a unit within the BT group is good for investment and for research and development, and insures you get a national service at competitive prices. If it’s ever separated, would you see the same investments being made? I very much doubt you would.” According to a related report on the FT, that “significant” investment would see BT spend £1 billion+on improving UK broadband connectivity. But the commitment lacks key information, such as whether or not this actually reflects an existing pledge or even if it has separated out Capex (capital expenditure) from Opex (operating expenditure). Readers may recall that BT made a big commitment last September towards improving national broadband connectivity (here) and the bulk of that is focused on their G.fast deployment. BT intends [...]

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Good Broadband Helps Find the Top 69 UK Cities for Starting a Business

By |General|

A recent study from Quality Formations has ranked 69 of the United Kingdom’s cities by how attractive they are for starting a new company. Overall Derby came top and unsurprisingly the quality of local broadband plays an important part, both in terms of the best and worst cities. The company formation agent produced the table by marking each UK city on eight criteria: commercial property (rent costs, availability etc.), energy, virtual office services, public transport, broadband service (average download speed), workforce demographics, access to finance (e.g. available grants) and quality of life (e.g. home rental prices, crime, affordable childcare). Apparently subcategories, such as broadband download speeds and the current availability of prime office space, were all scored out of ten in order to help create an all-encompassing national league table. The broadband speed data was sourced from Cable.co.uk, although crucially speedtests are not a reliable reflection of the underlying availability of even faster connections (we’ve highlighted availability on some of the below examples). Otherwise it’s important to point out that sometimes cities with a thriving business focused local economy aren’t actually the best for starting a new company. For example, Aberdeen (Scotland) was ranked a lowly 66th despite being the UK’s oil capital and having numerous industrial successes, but this also means that the cost of starting and maintaining a company in the city “has become simply untenable for many small business owners.” The Best Cities Overall Derby (Derbyshire, England) topped the table because it is “by far the most affordable, accessible and supportive city in the UK to launch a new startup” and it’s especially strong in the tech sector (12% of its workforce are employed in hi-tech industry, which is double most other cities). Virtual office services were also found to be extremely cheap in Derby (£55 per month) and typical broadband download speeds tended to [...]

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