BT has gone live with Tollring’s new real-time Credit and Fraud Management System (CFMS) on its Wholesale Hosted Centrex (WHC) platform.
The cloud-based CFMS has been delivered in BT Wholesale’s data centre to provide real-time fraud detection and protection of the hosted platform.
The CFMS monitors call trends, implements rules and triggers alerts to protect resellers’ and their customers from illegal usage and ‘bill shock’; and the credit management element of the solution constrains legitimate spend in order to manage ‘risky’ customers.
Fraud and credit management is a powerful combination. Each call must pass through four rigorous gates including a risk register of continents, countries and regions, a blacklisted destinations register, followed by rule profiling before adhering to spend limits.
Live dashboards, reports and notifications keep BT informed in real-time, enabling fraudulent calls to be terminated and destinations blocked to prevent further fraud from happening.
Dave Axam, Director Hosted Communications at BT Wholesale, describes fraud as one of the key challenges in the marketplace.
He said: “We are seeing that fraudsters are becoming increasingly astute, making more frequent, smaller hits, which render the ‘capping’ approach insufficient in the battle against fraud.
“So BT is taking a completely different approach by looking at the analytical capabilities within the network, customer data and trends, and taking a proactive stance by anticipating what might happen.
“We believe Intelligent analytics is the only way to stop the next type of fraud. By embedding Tollring’s intelligence and analytics tools into the network for hosted communications, we are providing our partners and their customers with a whole new level of security.”
Tony Martino, Managing Director of Tollring, added: “We have taken major steps to tackle the key issues of fraud and credit management in cloud telephony. We believe that the adoption of this new product provides BT with a competitive differentiator to partners and resellers and most importantly a more secure service to customers.”